Webafrica seeks an Onboarding & Logistics Coordinator dedicated to ensuring customers receive exceptional service when activating their services with us. We’re searching for someone passionate about elevating customer satisfaction to unprecedented levels, exceeding expectations at every turn.
Responsibilities:
- Assist newly activated Fibre/LTE/VoIP customers with setup via inbound calls and live chats.
- Troubleshoot connectivity issues for recently activated customers through inbound calls and live chats.
- Guide customers through the billing process for newly activated Fibre/LTE/VoIP services.
- Provide step-by-step guidance on utilizing Webafrica’s customer zone for optimal benefit.
Minimum qualifications:
- High school diploma (Grade 12).
- Preferred experience with ISPs.
- Tech-savvy with understanding of technical terms and processes.
- Strong telephone etiquette.
- A+ certification (mandatory).
- Successful completion of internal N+ Exam on LMS (mandatory).
Key Competencies:
- Exceptional written and verbal communication skills.
- Ability to work independently and learn on the job.
- Adaptability to changing situations and ability to work well under pressure.
- Self-motivated, driven, with strong time management skills.
- Methodical approach to tasks.
Tools of trade provided:
- Laptop
- Headset
- This role is remote based. *FIBRE CAPABILITY IS A REQUIREMENT FOR THE ROLE.
Apply here:
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