Our Cancellations & Retentions Team seeks a dynamic Agent skilled in influencing customer decisions and adept at retaining them. The goal is to provide solutions to problems and ensure customer retention. This role is remote, offering flexibility and the opportunity to excel.
Responsibilities:
- Prevent cancellations and actively retain customers who have already cancelled their service.
- Utilize negotiation skills and problem-solving abilities to retain customers.
- Provide excellent customer service with effective conflict resolution, always prioritizing the customer.
- Work in a fast-paced, result-driven environment, meeting monthly targets.
- Utilize a unique interface to identify customers who have initiated cancellation and promptly address their concerns to retain them.
Requirements:
- Strong customer service skills, including the ability to understand and address customer frustrations.
- ISP and technical support experience preferred.
- Patience and ability to gather information leading to cancellations.
- Proficiency in conflict resolution and problem-solving.
- Excellent communication skills, both written and verbal.
- Strong organizational skills to track customer interactions and outcomes.
- Preference given to applicants with fiber network coverage.
Benefits:
- Fully remote work environment with the option to work from anywhere.
- Access to shared office/workspace at Workshop 17 branches nationwide.
- Tech equipment provided for remote work, including laptop, monitor, headset, and connectivity.
- Performance bonuses of up to 20% of cash salary paid quarterly for meeting company targets.
- Team-building activities and cultural events to foster a positive work environment.
Apply here:
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